Refund policy

Safe Food Pro Partners

LoRa Sensor Warranty and Returns Policy as at 01/01/2025.

1. Product Accuracy

Safe Food Pro Partners LoRa sensors are manufactured using advanced electronic circuitry designed to provide stable and reliable temperature readings. Under normal operating conditions, sensors are designed to operate within a ±1°C tolerance of the true temperature.

2. Checking Sensor Accuracy

Sensor accuracy should be verified using one of the following methods:

Refrigerator Method
Place the sensor and a calibrated thermometer in a glass of water and leave in a refrigerator for at least two (2) hours before comparing results.

Freezer Method
Use the ice-water (ice slurry) method by placing the sensor and thermometer into a mixture of crushed ice and water and comparing readings.

If the sensor reading varies by more than ±1°C, it may indicate a fault.

3. Warranty Coverage

Safe Food Pro Partners provides a 12-month warranty from the date of purchase against defects in materials and workmanship.

If a sensor is confirmed by Safe Food Pro Partners to be operating outside the stated ±1°C tolerance during the warranty period, the unit will be repaired or replaced at no cost.

This warranty applies in addition to rights provided under the Australian Consumer Law.

4. Returns and Assessment

To request warranty service, customers must:

  1. Contact Safe Food Pro Partners support

  2. Provide proof of purchase

  3. Return the device for inspection to 21 Nundah Street, Nundah QLD 4012.

Once assessed:

  • If a fault covered by warranty is confirmed, the sensor will be repaired or replaced.

  • If the sensor is found to be operating within specification, the device will be returned and return freight may apply.

5. Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.